No matter how much you try to avoid it…
Disputes with guests are going to happen. The question isn’t if a dispute will come your way, it’s when.
Mediation & Arbitration are FREE for Accredited Businesses
Sometimes, even the most well-intentioned retreats have misunderstandings, bad guests, and conflict. That’s when you need more than great ceremonies and services – you need a good defense.
Best Retreats offers Mediation and Arbitration for accredited centers who want to resolve guest issues ethically, professionally, and without legal chaos. But which one is right for you?
Let’s break it down.
What is Mediation?
Mediation is a voluntary conversation guided by a neutral third party (that’s us). It’s best for misunderstandings, hurt feelings, or grey-area experiences where both sides still want to find common ground.
The vibe: We help you talk it out – respectfully, productively, and with healing intent.
Real Example:
A guest expected one-on-one integration after ceremony. The team says it was never promised. Both sides feel unheard. Mediation helps unpack expectations and reach a mutual understanding – maybe a refund, maybe a follow-up call, maybe just closure.
What is Arbitration?
Arbitration is structured resolution – you present your side, the guest presents theirs, and a trained neutral third party issues a binding final decision.
The vibe: Professional. Objective. Final.
Real Example:
A guest accuses the center of unsafe medicine practices. You have records, evidence, staff logs. It’s escalated, and reputational risk is high. Arbitration lets both sides be heard and creates a documented, final resolution that protects your business.
How to Choose
| Goal | Mediation | Arbitration |
|---|---|---|
| Preserve guest relationship | ✅ | 🚫 |
| Resolve emotionally charged issues | ✅ | ⚠️ |
| Handle safety/legal claims | ⚠️ | ✅ |
| Need legally binding decision | 🚫 | ✅ |
| Prefer collaborative resolution | ✅ | 🚫 |
| Want it documented and final | ✅ | ✅ |
Why Use Best Retreats?
Unlike courts or lawyers, we know this space. We understand how spiritual experiences, altered states, and emotional trauma can lead to complex dynamics.
We bring fairness, empathy, and experience to the table – helping protect both your reputation and your soul’s work.
All dispute services are included FREE with your Best Retreats Accreditation.
Still Not Sure Which Is Right?
Ask yourself:
- “Do I want to keep the door open to this guest?”
- “Is this a reputational threat?”
- “Do I need a documented decision I can show someone later?”
If you’re unsure, focus on your complaint & incident resolution and we’ll guide you from there.
Available Exclusively to Accredited Retreats
Mediation and Arbitration is part of your Accreditation package – available only to centers willing to opt in to transparency and take proactive ownership of their online presence.
Become an Accredited Center
Disputes don’t mean failure. But hiding from them does. With Best Retreats, you have a partner to handle conflict with courage and clarity – while showing guests and the public that you don’t run from accountability.
Or Contact Us for questions.